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Tag: customer focus

Management Books

Management Articles

Management Web Sites and Resources

  • Not Running a Hospital by Paul Levy
    Author is a former hospital CEO and an "advocate for patient-driven care, eliminating preventable harm, transparency of clinical outcomes, and front-line driven process improvement."
  • Curious Cat Management Improvement Connections by John Hunter
    The aim of Curious Cat Management Improvement Connections is to contribute to the successful adoption of management improvement to advance joy in work and joy in life. The site provides connections to resources on a wide variety of management topics to help managers improve the performance of their organization. The site was started in 1996 by John Hunter.
  • W. Edwards Deming Institute by W. Edwards Deming
    Founded by W. Edwards Deming the institute carries forward his philosophy. The site includes information on the institutes annual conferences and offers newsletters online.