Total Quantity Management
 
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"It seems the quality movement is in remission. It is a passing worth noting. We now live in a quantitative period where measurement has triumphed over meaning."
The Oversight Fallacy
 
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"When we begin to value insight above oversight, and invest more in connection than in correction, we make real accountability possible and we can put to rest the belief that blaming our institutions and those who run them creates any social good."