"We have adapted our personalization algorithms to this new scenario in such a way that now 75% of what people watch is from some sort of recommendation. We reached this point by continuously optimizing the member experience and have measured significant gains in member satisfaction whenever we improved the personalization ... Our business objective is to maximize member satisfaction and month-to-month subscription retention, which correlates well with maximizing consumption of video content. We therefore optimize our algorithms to give the highest scores to titles that a member is most likely to play and enjoy."
