A Different Perspective on Quality: Bringing Management to Life
H. Thomas Johnson
Presentation at The Deming Institute. "We truly honor the legacy of Edwards Deming and Gregory Bateson if we begin to recognize that our business and economic organizations should be viewed as life systems, not mechanical systems, and begin to act accordingly. It is time to see these organizations as more than mechanical systems that serve only as instruments of conscious human purpose that we can describe with metaphors from life systems--they are in fact life systems..."