Jim Womack on How Toyota Rose and Fell
"He argued that rapid expansion was leaving Toyota short of experienced managers, and it would fail if they reverted to modern-management mentality and didn't learn lean principles. If that happens, 'Toyota will become just another company.'"
Respect for People
"the manager isn’t a morale booster, always saying, 'Great job!' Instead the manager challenges the employees every step of the way, asking for more thought, more facts, and more discussion, when the employees just want to implement their favored solution.
Over time I've come to realize that this problem solving process is actually the highest form of respect."