Improving Performance Through Statistical Thinking:
, Stuart J. Janis and Janice E. Shade. This book
presents a clear and practical explanation of statistical thinking without the typical equations and
formulas.
Articles
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SPC: From Chaos To Wiping the Floor
 
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"Shewhart based control chart limits more on the economics of change than on underlying probabilities. Ever the empiricist, Shewhart seems not to have trusted probability limits alone."