Books
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Juran's Quality Handbook: 5th Edition
Provides chapters on company-wide planning for quality, quality policies and
objectives, managing human performance, training for quality, product development, supplier relations, and
customer service. Includes examples from a variety of industries.
Articles
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Quality Health Care
 
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"Some of the earlier successes were truly remarkable. The Leicester Royal Infirmary in the United Kingdom, a winner of Hewlett-Packard's Golden Helix Award, reduced a 40-day neurological test procedure to one day, with an associated 40-percent reduction i
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Interview of Blan Godfrey
 
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Dr. Blanton Godfrey is the Dean of North Carolina State College of Textiles and former President at the Juran Institute. Here is a video interview where he discusses Six Sigma.
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In the Beginning
 
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Blan Godrfery interviews Robert W. Galvin about how Motorola started Six Sigma and helped spread its success.