Books
- 
Juran's Quality Handbook: 5th Edition
Provides chapters on company-wide planning for quality, quality policies and 
objectives, managing human performance, training for quality, product development, supplier relations, and 
customer service. Includes examples from a variety of industries.
 
 
Articles
- 
Quality Health Care
   
view details
"Some of the earlier successes were truly remarkable. The Leicester Royal Infirmary in the United Kingdom, a winner of Hewlett-Packard's Golden Helix Award, reduced a 40-day neurological test procedure to one day, with an associated 40-percent reduction i
 
- 
Interview of Blan Godfrey
   
view details
Dr. Blanton Godfrey is the Dean of North Carolina State College of Textiles and former President at the Juran Institute.  Here is a video interview where he discusses Six Sigma.
 
- 
In the Beginning
   
view details
Blan Godrfery interviews Robert W. Galvin about how Motorola started Six Sigma and helped spread its success.