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John Dowd


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  • How the Japanese learned to compete   view details
    "This is a key lesson because with attention to quality, the company begins a journey on a 'virtuous circle' of simultaneously improving quality and lowering costs. As quality improves, there are less rework, scrap and waste of all kinds. As products beco
  • The Japanese Foundation of Quality   view details
    "Respect and trust begin at the top. When people throughout the company see that management is committed to long-term improvement, they know that means prosperity in the marketplace. That prosperity translates directly into pay raises, promotions and jobs
  • The Rationale of Scientific Experimentation   view details
    "In addition to their efficiency, factorial designs also offer the only method of detecting interactions through experimentation. Because numerous factors can be combined in the same series of experimental runs, the interactions can be detected and the na

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