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Joel Spolsky

Articles

Articles tags: Project management
  • Seven steps to remarkable customer service   view details
    "When we handle a tech support incident with a well-qualified person here in New York, chances are that's the last time we're ever going to see that particular incident. So with one $50 incident we've eliminated an entire class of problems. Somehow, the p
  • How to be a program manager   view details
    "Mostly, becoming a program manager is about learning: learning about technology, learning about people, and learning how to be effective in a political organization. A good program manager combines an engineer's approach to designing technology with a po

Author Quotes

  • An idea isn't worth that much. It's the execution of the idea that has value. If you can't convince one other person that this is something to devote your life to, then it's not worth it.

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  • Every day that we spent not improving our products was a wasted day.

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  • Never put yourself in a position that will put yourself at risk if you make the wrong decision. We spent cash on everything. It's fashionable to make 'bet the company' decisions, but don't do it.

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