Books
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Scoring a Whole in One:
A short book that is very easy to read and more importantly packed with valuable insight. Dr. Baker does a great job of tying systems thinking to real life examples. Dr. Baker was a long time associate of Dr. Deming.
Articles
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Hearts and Minds
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Interview of Harvard Business School Professor John Kotter on why urgency in the face of change matters right now. "In many ways false urgency can be more insidious and more dangerous even than complacency."
