Inside Amazon's Idea Machine: How Bezos Decodes The Customer
"For Bezos a data-driven customer focus lets him take risks to innovate, secure in the belief that heâ€™s doing the right thing. 'We are comfortable planting seeds and waiting for them to grow into trees,' says Bezos. 'We donâ€™t focus on the optics of the next quarter; we focus on what is going to be good for customers. I think this aspect of our culture is rare.'"
Jeff Bezos's mission: Compelling small publishers to think big
"I would hope people would say that Amazon is earth's most customer-centric company, and that we work backwards from customers. Many companies sort of look at what their skills are and they work forward from their skills. They say this is what we're good at, and this is what we'll do. It's a very different approach from saying here is what our customers need, and we will learn whatever skills we need.
the key is that the company has to experiment, and what you want to try and do is reduce the cost of experimentation so you can do as many experiments per unit time as possible
and they're not experiments if you know they're going to work."