The book provides powerful lessons in leadership by drawing on experiences ranging from coaching girls’ soccer to managing the aftermath of catastrophic medical mistakes. How should a top executive communicate with front line staff, and with the outside world? How can a manager nurture great teams while celebrating superstars? How should a leader react when things go wrong… and right? After reading this insightful, unblinkingly honest, and extremely readable book, you’ll have the answers you need to be a more effective mentor, coach, and leader.
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