Managing for quality: An interview with Armand V. Feigenbaum
"Quality assurance is everyoneâ€™s job. Improvements in quality lead to improvements throughout the organization. Above all, quality must be understood as a management style, and an infrastructure has to exist that supports both the work quality of the individual and teamwork between departments. Even today, these conditions donâ€™t exist at all companies. Often, there are too many isolated quality initiatives."