Managing for quality: An interview with Armand V. Feigenbaum
by
Armand V. Feigenbaum
"Quality assurance is everyone’s job. Improvements in quality lead to improvements throughout the organization. Above all, quality must be understood as a management style, and an infrastructure has to exist that supports both the work quality of the individual and teamwork between departments. Even today, these conditions don’t exist at all companies. Often, there are too many isolated quality initiatives."
