Reward and Incentive Programs are Ineffective -- Even Harmful
by
Peter R. Scholtes
"The greatest management conceit is that we can 'motivate' people. We can't. Motivation is there, inside people. Our people were motivated when we hired them and everyday, when they come to work, they arrive with the intention of doing a good job."
Total Quality Leadership vs. Management by Results
by
Brian Joiner, Peter R. Scholtes
Excellent article for those interested in improving management. It begins with a very short early 90's view on the increasing Asian economic clout. Those who are not interested in management improvement would likely be tempted to ignore the important...