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Peter R. Scholtes

Articles

  • Total Quality Leadership vs. Management by Results   view details
    Excellent article for those interested in improving management. It begins with a very short early 90's view on the increasing Asian economic clout. Those who are not interested in management improvement would likely be tempted to ignore the important...
  • My First Trip to Japan   view details
    Report on trip to Japan to learn about how Japanese management focused on quality and productivity improvement to meet and exceed customers needs and expectations.

Author Quotes

  • Less than 5 percent result from people committing errors. Human error is a negligible source of our problems. Yet because we don't understand systems, we act as though human error were the primary cause of our problems.

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    The Leader's Handbook

  • The common objection to seniority pay is, "It's rewarding dead wood!" My response is, "Why do you hire dead wood? Or why do you hire live wood and kill it?"

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    The Leader's Handbook

  • 95% of changes made by management today make no improvement.

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    The New Economics

  • Managers must see themselves as experimenters who lead learning, not dictators who impose control.

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    The Leader's Handbook

  • In a world without data, opinion prevails.

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    The Leader's Handbook

  • There is a difference between having a vision and suffering from a hallucination.

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    The Leader's Handbook

    The Leader's Handbook web page

  • Systems are created, sustained, and improved by insightful and interactive work on the system, not by using carrots and sticks. Measurable goals do not improve systems; accountability does not improve systems. Improving systems improves systems.

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    The Leader's Handbook

  • Your purpose is to identify where in the process things go wrong, not who messed up. Look for systemic causes, not culprits.

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    The Leader's Handbook

  • I don't think everybody dislikes change, I think people dislike being changed.

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  • Leaders need to understand that there is no good way to do performance appraisal. It is inherently the wrong thing to do. Leaders need to know what is wrong with performance appraisal and what to do instead.

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    The Leader's Handbook

All quotes by Peter R. Scholtes

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