Management Books

• The Leader's Handbook: Making Things Happen, Getting Things Done by Peter R. Scholtes
  Absolutely wonderful book - we give it our highest recommendation.

Management Articles

• Reward and Incentive Programs are Ineffective -- Even Harmful by Peter R. Scholtes
  "The greatest management conceit is that we can 'motivate' people. We can't. Motivation is there, inside people. Our people were motivated when we hired them and everyday, when they come to work, they arrive with the intention of doing a good job."

• My First Trip to Japan by Peter R. Scholtes
  Report on trip to Japan to learn about how Japanese management focused on quality and productivity improvement to meet and exceed customers needs and expectations.

• Leaders of People: Some are Wonderful, Some are Clueless. The Rest are Somewhere In Between. by Peter R. Scholtes
  Excellent short article by the author of the Leader's Handbook and the Team Handbook.