Ian Hau

Articles

• Fast Cycle Improvement in Knowledge Work   view details
  Presentation slides.

• Fast Cycle Change in Knowledge-Based Organizations   view details
  Building Fundamental Capability for Implementing Strategic Transformation. This paper discusses the experience of a knowledge-based organization in building a fundamental capability for implementing strategic transformation. The organization developed an

• Teaching Quality Improvement by Quality Improvement in Teaching   view details
  This paper describes how students and the instructor worked as a team to improve the quality of teaching in a class. The defect rate dropped from 78% to 22% for computer instruction, 56% to 8% for blackboard presentation and 82% to 20% for overhead presentation.