Variation, So Meaningful Yet So Misunderstood
"assuming an issue is the result of a special cause will send you on a hunt for the special cause. Walter Shewhart and Deming proved that special cause thinking will lead you astray most of the time. So, if in your company there is often a search for whom or what is to blame before questioning whether the problem is built into the current processes and systems, then you too are likely wasting time and misidentifying causes."
Six Sigma and the Mobile Workforce
Lynda Finn, Sue Reynard
"This type of data collection also helps process owners or managers spot systemic problems that appear across processes. For example, a process owner reviewing all field agent reports may detect problems appearing in more than one location. Now, a fix ma