Operational Excellence: From Fragmented Vocation to Principle-Driven Profession
by
Steven Spear
"Be it lean, six sigma, lean six sigma, business process excellence, reengineering, or TPS, the common objective is creating substantial and sustainable competitive advantage by managing the internal operations of organizations—across the spectrum of development, design, and delivery—to create exceptional differentials in performance across the dimensions of quality, cost, reliability, responsiveness, security, and agility."
Management Web Sites and Resources
Steven Spear
by
Steven Spear
Five-time winner of the Shingo Prize for research excellence and a senior lecturer at MIT and former assistant professor at Harvard. A senior fellow at the Institute for Healthcare Improvement, he is the author of numerous articles appearing in academic and trade publications, including the Harvard Business Review, Annals of Internal Medicine, Academic Medicine, The Boston Globe, and The New York Times.
Lean Edge
by
Michael Ballé, H. Thomas Johnson, Daniel T. Jones, Art Smalley, Steven Spear, Jeffrey Liker, Mike Rother
"Lean management is a method to dramatically improve business performance by teaching people how to improve their own processes. The two main dimensions of lean management are continuous process improvement (going and seeing problems at the source, challenging operations and improving step by step) and respect for people (developing and engaging employees by developing teamwork, problem solving and respect for customers, employees and all other partners).
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The aim of the discussion [on the site] is to share different points of view and to collectively build a vision of lean management."
