Operational Excellence: From Fragmented Vocation to Principle-Driven Profession
by
Steven Spear
"Be it lean, six sigma, lean six sigma, business process excellence, reengineering, or TPS, the common objective is creating substantial and sustainable competitive advantage by managing the internal operations of organizations—across the spectrum of development, design, and delivery—to create exceptional differentials in performance across the dimensions of quality, cost, reliability, responsiveness, security, and agility."
