Clare Crawford Mason

Books

• Quality or Else: : The Revolution in World Business
  

• Thinking About Quality: : Progress, Wisdom and the Deming Philosophy
  

Articles

• Geared for Happiness   view details
  "quality first and follow through with the honest practice of developing quality products and quality people ... Deming liked to tell how the Great Western Sugar would take newspaper ads to advise the farmers when to plant, thin and harvest their sugar

• Interview of and by Dr. Ackoff and Dr. Deming   view details
  Great stuff. The transcript spells Dr. Ackoff's name wrong (Akoff). They discuss the important of viewing organizations as systems and a fair amount of time on the problems with business school education in the USA. And they touch on a huge number of management topics. Dr. Deming "When one understands who depends on me, then I may take joy in my work." Dr. Ackoff "If there isn't join in work, you won't get productivity, and you won't get quality."

• The Discovery of the Prophet of Quality   view details
  Clare Crawford-Mason's memory of working with W. Edwards Deming for her report "If Japan Can, Why Can't We" and the Deming Library videos.

• Profound Knowledge: A New Synthesis from a Transcending Perspective to Personal Improvement   view details
  "We are all familiar with the systems diagram Dr. Deming put on the blackboard in l950 to show the Japanese industrial leaders that manufacturing was a system and should include the customer and supplier and be continually improved. I think of this drawing as a revolutionary artifact like Newton's falling apple and James Watt's mother's tea kettle. All involve ideas that changed the world. "

Web sites

• Management Wisdom
  Home of the Deming Library tapes and Better Management for a Changing World (with Ackoff and Suarez).