How to Handle Multiple Customers
"Balancing work for multiple customers is a tough problem. You will have optimal results by optimizing resource allocation in such a way that all customers are just a little bit happy. And it is true that you should minimize the amount of task-switching b
The Achillesâ€™ Heel of Agile
"In the case of shared resources, whether it concerns money, space, or system administrators, someone outside of the development teams must keep an eye on long-term sustainability instead of short-term gains by individual teams.
The Tragedy of the Commons is the Achillesâ€™ heel of Agile. It takes management to protect that heel, in order to prevent teams from depleting resources, and crippling the organization."
Jurgen is primarily interested in software engineering, quality improvement and complexity theory, from a manager's perspective.