John Pryor

Articles

• Deming Disciples?Our Industry's Real Leaders?   view details
  "Dr. Deming has been seriously misunderstood by executives who seek quick fixes. Some adopted his principles, and their firms benefited. Others mistakenly characterized him as a quality-control guru and father of Total Quality Management. Neither is true.

• Tom Peters Hates Quality but Loves Its Principles and Practices   view details
  "Dr. Peters appears to be critical of the quality disciplines advocated by Dr. Deming and Dr. Joseph Juran, yet he seems to actually support and reinforce these same principles of quality."

• Deming's Point 1 as It Applies to the Insurance Industry   view details
  "Create constancy of purpose for improvement of product and service." This W. Edwards Deming principle has great relevance to the insurance industry as illustrated by real-world examples."

• Deming's Point #13 as Applied to the Insurance Industry   view details
  "It's certainly okay for employers to encourage education and reinforce its value to everyone through payment for texts, tuition, examination fees, etc. Yet Deming's point is that self-motivation should come first and financial reimbursements or rewards s