Glenn Mazur

Articles

• The application of Quality Function Deployment (QFD) to design a course in TQM at the University of Michigan   view details
  "This paper shows the step-by-step application of QFD that focuses both on the external evaluators of the University (companies that hire the graduates) and the internal evaluators (the students themselves)."

• Theory of Inventive Problem Solving (TRIZ)   view details
  An introduction, history and overview of what "TRIZ" is.