Curious Cat Management logo

Delivering Happiness

5139qwcfjml

Delivering Happiness by Tony Hsieh

"Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.

Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year."

Books by the same authors

Our Site

Management Improvement
Library
Management Glossary
Management Blog
Leadership Quotes
Career - Jobs

Topical Portals

Deming
Lean Manufacturing
Six Sigma
Statistics

Management experts

George Box
W. Edwards Deming

Links

Deming
Six Sigma
Design of Experiments
Health Care
Public Sector
Lean Manufacturing