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Work the System

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Work the System by Sam Carpenter

"As a matter of policy, everyone in the organization will execute each perfected system in the same exact sequence every single time – yet everyone understands that if a system can be improved, adjustment will be made instantly. This is 'working the system.' The key is this (and this is the heart of the new perspective): Focus on the systems that create the results, not on the bad results that occur due to unmanaged systems."

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