Foundations For Transformation: Linking Purpose, People and Process
"Nearly all organizations have attempted some type of company-wide improvement effort, and most managers and workers in organizations have experienced attempts to introduce and implement different management approaches. The experience for most people has been a series of programs (flavors of the month1) rather than the pursuit of a philosophy of improvement.
We have observed predictable patterns in companies that pursue company-wide improvement from nearly all industries and share them in this paper. The foundations for transformation can be
applied to not only business, but also government and education."