Management Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Ron Moen, Thomas Nolan, Cliff Norman, Lloyd Provost
  Second edition of this great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement. Highly recommended

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Thomas Nolan, Cliff Norman, Lloyd Provost
  See the second edition of this handbook. Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

Management Articles

• Analytical studies: a framework for quality improvement design and analysis by Lloyd Provost
  "An enumerative study is one in which action will be taken on the universe that was studied. An analytical study is one in which action will be taken on a cause system to improve the future performance of the system of interest. The aim of an enumerative study is estimation, while an analytical study focuses on prediction. Because of the temporal nature of improvement, the theory and methods for analytical studies are a critical component of the science of improvement."