Cliff Norman

Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
  See the second edition of this handbook. Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
  Second edition of this great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement. Highly recommended

• Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health
  "The authors of this book provide the necessary tools for health care leaders to build a learning organization that can make the Triple Aim a reality—better patient care, at lower per-capita cost, while learning to improve population health." — Donald M. Berwick

Articles

• Variation Through the Ages   view details
  An excellent overview of variation. Orignially published in Quality Progress, Dec 1990.

• Evolution of the PDSA Cycle   view details
  "Deming has always given credit to Shewhart for the idea of the cycle, but Deming has fostered the expansion of the idea to all areas for learning and improvement."

• Clearing Up Myths About the Deming Cycle   view details
  "This new approach provides a basic framework for developing, testing and implementing changes to the way things are done that will lead to improvement."

• Circling Back: Clearing up myths about the Deming cycle and Seeing How it Keeps Evolving   view details
  

Web sites

• Science of Improvement