Management Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Ron Moen, Thomas Nolan, Cliff Norman, Lloyd Provost
  Second edition of this great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement. Highly recommended

• Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health by Cliff Norman
  "The authors of this book provide the necessary tools for health care leaders to build a learning organization that can make the Triple Aim a reality—better patient care, at lower per-capita cost, while learning to improve population health." — Donald M. Berwick

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Thomas Nolan, Cliff Norman, Lloyd Provost
  See the second edition of this handbook. Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

Management Articles

• Circling Back: Clearing up myths about the Deming cycle and Seeing How it Keeps Evolving by Ron Moen, Cliff Norman
  

• Clearing Up Myths About the Deming Cycle by Ron Moen, Cliff Norman
  "This new approach provides a basic framework for developing, testing and implementing changes to the way things are done that will lead to improvement."

• Evolution of the PDSA Cycle by Ron Moen, Cliff Norman
  "Deming has always given credit to Shewhart for the idea of the cycle, but Deming has fostered the expansion of the idea to all areas for learning and improvement."

Management Web Sites and Resources

• Science of Improvement by Cliff Norman