Management Books

• SPC at the Esquire Club: by Donald J. Wheeler, Kaz Koike
  A unique and interesting case study. Another example of how versatile Quality tools are. To us this is one of the best illustrations that the often heard "it can't work here" is most likely an inaccurate statement.

• Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler
  An excellent guide to what you must understand about variation to effectively improve your organization.

• Short Run SPC: by Donald J. Wheeler
  

• Understanding Statistical Process Control: 2nd edition by Donald J. Wheeler, David S. Chambers
  Describes how to use count data effectively, the right way to assess process capability and the right and wrong ways of computing control chart limits. Provides information on flow charts and pareto charts.

Management Articles

• Working with Rare Events by Donald J. Wheeler
  "Whenever the average count per time period drops below 1.00 you are working with rare events. ... When this happens you should shift from counting the events per time period and instead measure the area of opportunity between the rare events. Here you cease to get a value every time period, and instead get a value every time you have an event."