Management Books

• Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler
  An excellent guide to what you must understand about variation to effectively improve your organization.

• Understanding Statistical Process Control: 2nd edition by Donald J. Wheeler, David S. Chambers
  Describes how to use count data effectively, the right way to assess process capability and the right and wrong ways of computing control chart limits. Provides information on flow charts and pareto charts.