Tag: public sector
The Serial Improver
Profile of Julie McGrory, Head of Continuous Improvement, HM Courts and Tribunals Service, London, UK. "At its heart lean has respect for people and for their ability to solve problems for themselves and their customers. If your strategy allows for that to happen you will be on your way to developing the right culture for your organization."
Improve the Affordable Care Act, Don’t Repeal It
"when patients do need care, the processes of care delivery must be redesigned to radically improve the patient experience and reduce errors; 250,000 people dying every year from medical error is unacceptable. Finally, individual hospital and provider outcomes must be made public to the consumer so patient choice can play a role in reform.
Parts of the ACA are clearly on the right track to address health care reform. Other parts need to be significantly improved. The focus should be on improving the affordability of health care for every American. This should be the number one priority of the new government."
Small Business Guidebook to Quality Management
The aim of this guidebook is to help small businesses make the transition to a quality culture. While the focus of the guidebook is small businesses the information is helpful to anyone transforming and continually improving their organization.
Management Web Sites and Resources
Curious Cat Management Improvement Articles
Hundreds of useful management articles hand selected to help managers improve the performance of their organization. Sorted by topic including: Deming, lean manufacturing, six sigma, continual improvement, innovation, leadership, managing people, software development, psychology and systems thinking.
"I am a serving Police Inspector and systems thinker, passionate about doing the right thing in policing. I write, lecture and advise on the benefits of incorporating systems thinking principles into policing, having studied the works of W. Edwards Deming and associated authors and successfully applied their theories to operational policing."
"The Project for Lean Urbanism will restore common sense to the processes of development, building, starting small businesses, community engagement, and acquiring the necessary skills.
The Project will devise tools so that community-building takes less time, reduces the resources required for compliance, and frustrates fewer well-intentioned entrepreneurs, by providing ways to work around onerous financial, bureaucratic, and regulatory processes."
Blog by the Office of Quality Management at National University of Singapore.
Center for Quality and Productivity Improvement
George E. P. Box, William G. Hunter
Founded in 1985 by George E.P. Box and the William Hunter at the University of Wisconsin - Madison.
The technical report series is one of the best online management resources with reports authors including: George Box, W. Edwards Deming, Peter Scholtes, Kaoru Ishikawa, William Hunter, Gipsie Ranney and Brian Joiner.
Sadly the center has abandoned the ideas of George Box and Bill Hunter. It once was a very important center for thought about management improvement. The legacy left by Box and Hunter has been lost. I find this very sad and a huge insult to the memories of those great men. Bill Hunter was my father and built the Center after he was diagnosed with fatal cancer because it was a useful way to provide benefit to the world. Seeing that cause abandoned I find insulting and extremely unfortunate for all those that no longer have the possibility of benefiting from the vision of Box and Hunter through the center.
Thankfully many people that learned from them have continued to build upon their work. And their books, writing and other material continue to inspire those interested in management improvement.