The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.
The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.
Statistics is, or should be, about scientific investigation and how to do it better, but many statisticians believe it is a branch of mathematics.
Commentary on Communications Between Statisticians and Engineers/Physical Scientists
the management system which makes only a pretense of valuing employee involvement and encouraging employee empowerment merely breeds cynicism.
All Models Are Wrong But Some Are Useful
Acceleration of knowledge generation also emphasizes the need for life long education. The trained teacher, scientist or engineer can no longer regard what they have learned at the university as supplying their needs for the rest of their lives.
Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular, they must collect data.
Every process generates information that can be used to improve it.
The quality revolution is nothing more, or less, than the dramatic expansion of the of scientific problem solving using informed observation and directed experimentation to find out more about the process, the product and the customer.
The only way to find out what will happen when a complex system is disturbed is to disturb the system, not merely to observe it passively.