Management Books

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance by Gerald J. Langley, Thomas Nolan, Cliff Norman, Lloyd Provost
  See the second edition of this handbook. Great handbook for process improvement. The best resource for applying the plan-do-study-act cycle to improvement.

• Facilitation at a Glance: by Ingrid Bens
  170 page pocket size book published by GOAL/QPC (publishers of Memory Jogger...). Great reference to help facilitators.

• Understanding A3 Thinking: A Critical Component of Toyota's PDCA Management System by Art Smalley, Durward K. Sobek
  Winner of a 2009 Shingo Research and Professional Publication Prize. The A3 report has proven to be a key tool In Toyota’s successful move toward organizational efficiency, effectiveness, and improvement, especially within its engineering and R&D organizations. The power of the A3 report, however, derives not from the report itself, but rather from the development of the culture and mindset required for the implementation of the A3 system. In other words, A3 reports are not just an end product but are evidence of a powerful set of dynamics that is referred to as A3 Thinking.

• Understanding Statistical Process Control: 2nd edition by Donald J. Wheeler, David S. Chambers
  Describes how to use count data effectively, the right way to assess process capability and the right and wrong ways of computing control chart limits. Provides information on flow charts and pareto charts.

• Tool Time Handbook 1.0 for Lean: by David P. Langford
  Co-authored by David P. Langford and Sarah Pavelka, this spiral bound handbook is an excellent resource. It is written in an easy-to-understand format with diagrams and explanations of 23 Lean Quality Improvement Tools and their suggested uses. You'll understand how Lean tools can successfully be applied to the 9 Step PDSA Improvement Process (Plan-Do-Study-Act Process). Our goal was simplicity. Each tool has a process explanation and is graphically represented. All of the Lean Quality Learning tools are also referenced to the 9 Step PDSA cycle for fast tool selection and implementation. This enables you to spend less time selecting tools and more time learning how, when and where to use them. Tool Time for Lean books are being used by students, administrators, board members, personnel staff, healthcare professionals, and business leaders, as well as by employees from schools, universities, corporations, hospitals, and government agencies.

Management Articles

• Run Chart (TQL Handbook)
  38 pages. Part of Basic Tools for Process Improvement Handbook.

• A Handbook for Strategic Planning
  This handbook contains the Department of the Navy's Strategic Planning Model along with guidance on the strategic planning process. Written by Denise Wells and Linda Doherty.

• Process Improvement Notebook
  Manual to assist quality improvement teams to highlight important information related to process improvement. Each section of the Process Improvement Notebook contains forms and instructions for how to complete the forms.

• Small Business Guidebook to Quality Management
  The aim of this guidebook is to help small businesses make the transition to a quality culture. While the focus of the guidebook is small businesses the information is helpful to anyone transforming and continually improving their organization.