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W. Edwards Deming

Books

  • The New Economics: For Industry, Government, Education
    Second Edition (reprint). The best of Deming's books for learning about his system for management. Packed with great thoughts but not as easy to read as the best books. This is a great book, but often it is best for managers already committed to finding new ideas.
  • Out of the Crisis:
    A classic but not an easy book to read. Packed with good ideas that still have great merit. New paperback printing (2000).
  • The Essential Deming: Leadership Principles from the Father of Quality
    The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well. Published in cooperation with The W. Edwards Deming Institute, The Essential Deming captures Deming's life's worth of thinking and writing. Dr. Orsini provides expert commentary throughout, delivering a powerful, practical guide to superior management. With The Essential Deming, you have the rationale, insight, and best practices you need to transform your organization.

Articles

  • Deming Interaction - Fall 2006   view details
    Deming institute newsletter including, Some notes on Management in a Hospital, by W. Edwards Deming: "The same problems that I have noted will continue. A physician cannot change the system. A head nurse cannot change the system. Meanwhile, who would kn
  • Interview of and by Dr. Ackoff and Dr. Deming   view details
    Great stuff. The transcript spells Dr. Ackoff's name wrong (Akoff). They discuss the important of viewing organizations as systems and a fair amount of time on the problems with business school education in the USA. And they touch on a huge number of management topics. Dr. Deming "When one understands who depends on me, then I may take joy in my work." Dr. Ackoff "If there isn't join in work, you won't get productivity, and you won't get quality."
  • Transcript of Speech by W. Edwards Deming to Japanese Leaders in 1950   view details
    "The knowledge and brains applied to statistics by the Japanese are an essential national resource; it is important in the same way as water power, forests, and railroads. And that statistical knowledge, much like water power, is not useful at all unless it has an impact on work opportunity and work. With water power, if one were to get rid of turbines and generator machines, no power would emerge."
  • On Probability As a Basis For Action   view details
    "The aim here is to try to contribute something to the improvement of statistical practice. The basic supposition here is that any statistical investigation is carried out for purposes of action. New knowledge modifies existing knowledge. " Deming distinguishes between enumerative studies and analytic studies. An enumerative study has for its aim an estimate of the number of units of a frame that belong to a specified class. An analytic study has for its aim a basis for action on the cause-system or the process, in order to improve product of the future.

Author Quotes

  • Experience teaches nothing without theory.

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  • People are entitled to joy in work.

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  • Learning is not compulsory... neither is survival.

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  • The idea of a merit rating is alluring. The sound of the words captivates the imagination: pay for what you get; get what you pay for; motivate people to do their best, for their own good.

    The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser.

    The merit rating rewards people that conform to the system. It does not reward attempts to improve the system. Don’t rock the boat.

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    The Essential Deming

  • I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:
    94% belongs to the system (responsibility of management)
    6% special

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    Out of the Crisis

  • Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

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    Out of the Crisis

  • New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the lean months of introduction.

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    Out of the Crisis

  • the aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

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    Out of the Crisis

  • In God we trust, all others must bring data.

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  • When one understands who depends on me, then I may take joy in my work.

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    Interview of and by Dr. Ackoff and Dr. Deming

All quotes by W. Edwards Deming

Web sites

  • Management Wisdom
    Home of the Deming Library tapes and Better Management for a Changing World (with Ackoff and Suarez).
  • W. Edwards Deming Institute
    Founded by W. Edwards Deming the institute carries forward his philosophy. The site includes information on the institutes annual conferences and offers newsletters online.

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